AirAsia India continued to extend their free cancellation and rescheduling offer for flights to and from Delhi. AirAsia introduced this additional flexibility for guests in light of the extension on lockdown and curfew on the movement of individuals announced by the State Government to curb the spread of the pandemic. While the lockdown in Delhi continues till 10th May 2021, passengers travelling from and to airports are exempt on production of a valid itinerary. All AirAsia India guests flying to and from Delhi can now opt to cancel or reschedule to another flight without any change fees or cancellation charges.
To maximise convenience and flexibility for guests across the country, AirAsia’s #FlexIt campaign also offers free rescheduling on all flights across India for bookings made till 15th May 2021. With increased uncertainty and travel restrictions, the airline extended this offer for bookings made on its website www.airasia.co.in as well as other major booking channels. AirAsia India also revamped its popular ‘Premium Flex’ fares for all future dates, which in addition to unlimited changes, also offers a choice of seats, and only ₹500 charges for cancellations made beyond 72 hours before the scheduled flight departure.
Flights can be changed or cancelled seamlessly in less than a minute by AirAsia India’s new chatbot, Tia, available on airasia.co.in or on WhatsApp Chat at +91 63600 12345 as well as by entering flight details on ‘Manage’ on airasia.co.in. In addition to modifying bookings, the AI-powered chatbot Tia can also assist guests with travel advisories, policies and FAQs, terminal info, process instant refunds, advise flight status, get a copy of the itinerary and take feedback.