DHL Express India becomes the first international service provider to launch non-contact delivery

New OTP-based delivery service for customers across India in line with current social distancing norms

This launch is in line with DPDHL Group’s net-zero emission goal for 2050


DHL Express, the world’s leading international express service provider, announced the launch of its OTP-based non-contact delivery service in India today, making it the first international logistics player to offer this service in the country. As an industry leader, the company has always been at the forefront of innovation. The launch of the non-contact delivery service will help to ensure maximum employee and customer safety, amidst the new normal.

With customers becoming increasingly conscious about hygiene and safety protocols, DHL Express’ OTP-based non-contact deliveries leverages digital platforms to reduce the need for contact between customers and couriers, leave little room for error and are also ecologically safe in the long run.

Commenting on this new offering, R.S Subramanian, Senior Vice-President & Managing Director, DHL Express India said, “The ongoing pandemic has made businesses rethink and re-invent operations. Safety of our employees and customers has always been our top priority, while ensuring business continuity. The launch of non-contact deliveries is a step towards enhancing customer experience, while maintaining safety standards at the time of delivery. It is a win-win for all.”

Even prior to the pandemic, DHL customers can pre-schedule deliveries through the On-Demand Delivery (ODD) online service. However, the pandemic has called for a shift in the way service-providers interact with customers. The newly introduced non-contact delivery service harnesses the power of DHL’s ODD service and the Global Courier Application Scanners to sync the deliveries with OTPs. The synergy of the two databases will provide customers with seamless and touchless cross-border deliveries.

DHL Express India’s non-contact delivery proposition also aligns perfectly with DPDHL’s net-zero emission 2050 goal. The service diminishes the need for physical paperwork and printer cartridges, in turn reducing the company’s carbon footprint.

The company also recently conducted a week-long specialized and intensive Learning and Development program to train and familiarize its frontline and customer-facing teams with this new service.

Talking about the implementation, Manish Patel, Vice President, Operations, DHL Express India said, “The launch of non-contact delivery is in line with our ‘People First, Safety First’ approach. We specifically upgraded our systems in India to include OTP based features, so we could best serve our customers whilst ensuring safety of our frontline personnel.”

Prasad Dhumal, Vice President for IT, DHL Express India added, “While digitalization and virtual means of engagement have always been focuses of DPDHL Group, the pandemic has driven us to accelerate our adoption of digital technologies. In line with this, we at DHL Express India managed to fulfil every regulatory requirement and make this technologically advanced service available to our customers in a record time.”

DHL Express India currently caters to its customers across India through their non-contact delivery service and will soon onboard its delivery partners that serve special delivery areas and upcountry markets.

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