7 AAI Airports Chosen for Voice of Customer Recognition 2021 by Airports Council International

New Delhi: Seven AAI airports – Chennai, Kolkata, Goa, Pune, Patna, Bhubaneswar and Chandigarh that participated in ACI-ASQ survey in 2021, have been chosen for Voice of Customer Recognition under Airports Council International (ACI) World’s Voice of the Customer initiative.

The Airports Council International has initiated the ‘Voice of the Customer’ initiative to acknowledge and recognise airports that continued to prioritise their customers and are committed to ensuring their voice was heard, even during the ongoing COVID-19 pandemic.

Also read: India to Build 16 New Airports in 5 States

Airport Service Quality (ASQ) survey is the world-renowned and internationally established global benchmarking programme measuring passenger’s satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI).

ASQ Awards recognise those airports around the world that deliver the best customer experience in the opinion of their own passengers.

The ASQ programme provides the research tool and management information to better understand passengers’ views and what they want from an airport from the products and services standpoint.

AAI, Other Airport Developers Have Targeted Capital Outlay of Rs 91,000 Crore for Development of Airport Sector

New Delhi: Upgradation/modernisation of airports is a continuous process and is undertaken by Airports Authority of India (AAI) and other airport developers from time to time depending on the availability of land, commercial viability, socio-economic considerations, traffic demand/ willingness of airlines to operate to/from such airports.

AAI and other airport developers have targeted capital outlay of approximately Rs. 91,000 crore in airport sector in the next five years for expansion and modification of existing terminals, new terminals and strengthening of runways, among other activities.

This information was given by the Minister of Civil Aviation Jyotiraditya M. Scindia in a written reply to a question in Lok Sabha on Thursday (February 10).

Under the Greenfield Airports Policy-2008, the Government of India has so far accorded ‘in-principle’ approval for setting up of 21 Greenfield Airports across the country namely Mopa in Goa, Navi Mumbai, Shirdi and Sindhudurg in Maharashtra, Kalaburagi, Bijapur, Hassan and Shimoga in Karnataka, Datia (Gwalior) in Madhya Pradesh, Kushinagar and Noida (Jewar) in Uttar Pradesh, Dholera and Hirasar in Gujarat, Karaikal in Puducherry, Dagadarthi, Bhogapuram and Oravakal in Andhra Pradesh, Durgapur in West Bengal, Pakyong in Sikkim, Kannur in Kerala and Hollongi (Itanagar) in Arunachal Pradesh. Out of these, eight airports namely Durgapur, Shirdi, Sindhudurg, Pakyong, Kannur, Kalaburagi, Oravakal and Kushinagar have been operationalised, the minister stated.

In Bihar, AAI had projected a land requirement of 108 acres for the development of a Civil Enclave at Bihta Airport. The land (108 acres) has already been handed over by the state government of Bihar to AAI. However, AAI has projected an additional land requirement of 191.5 acres for runway extension & installation of approach light and 8 acres for city side development to accommodate wide-bodied aircraft for international operations at the airport, he said.

The additional land at Bihta airport is yet to be handed over to AAI by the State Government. In case of non-availability of land, the State Government needs to identify an alternate site for construction of a Greenfield airport meeting the requirements for operation of international flights, he added.

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